Refund Policy

If you are not happy with a paid plan, you can ask for a full refund within 14 days of the payment. This applies to any payment — a new plan, a renewal or an added extra (storage or clinics).

Email admin@osiolog.com from the email address on your Osiolog account, or reply to the receipt email from Paddle. Payments are handled by Paddle.com, our reseller and Merchant of Record, so you can also ask Paddle directly at paddle.net. Refunds go back to the payment method you used.

The refunded plan or extra ends. If it was your plan, your practice moves to the Free plan. Your records and photos stay.

Payments older than 14 days are not refunded. You can switch auto-renew off on the My plan page at any time; your plan then stays active until the end of the period you have paid for, and you will not be charged again.

Deleting your account cancels any paid subscription at once, without a refund for the unused time. If you want a refund within the 14 days, ask for it before deleting your account.

This policy does not reduce any rights you have under the consumer laws of your country.

Osiolog is operated by GOLTHI MIDHILESH MOHAN KRISHNA, trading as Osiolog. See also our Terms and Conditions and Privacy Policy.